Client Feedback Questionnaire

Please indicate your level of satisfaction with each aspect of our service listed below by ticking the appropriate number.

Date issued

Fee earner

File Ref

1. How satisfied or dissatisfied were you with our overall level of service?
Very satisfiedFairly satisfiedFairly dissatisfiedVery dissatisfied

2. Were we helpful and friendly?
Very satisfiedFairly satisfiedFairly dissatisfiedVery dissatisfied

3. How well informed were you on progress with your matter?
Very satisfiedFairly satisfiedFairly dissatisfiedVery dissatisfied

4. Would you recommend us to someone else if they needed legal help or advice?
Very satisfiedFairly satisfiedFairly dissatisfiedVery dissatisfied

Was it easy or difficult to make initial contact?

Do you have any further comments or suggestions that may help us to improve our level of service?

Would you please write a sentenced to illustrate your thoughts on the firm, or person who dealt with you?

How did you hear about us?*
How did you hear about us?Bing SearchGoogle AdvertGoogle SearchLaw Society WebsitePersonal/Friend RecommendationProfessional RecommendationSocial MediaRadio AdYellow Pages/Yell.comCan't Remember

Are you prepared for us to use your comments/details of claim in our marketing?
YesNo

Name

Address

Thank you